SHIPPING INFO
When it comes to shipping hand crafted and personalized products, we understand the importance of delivering your unique items in a timely and secure manner. At American Rustic Design, we strive to provide exceptional shipping services to ensure your personalized products arrive safely at your doorstep.
High Demand and Processing Time
Due to the high demand and/or personalized products, please allow additional processing time for your order (for some products please allow 2-4 weeks to process and ship personalized orders). Our team of skilled artisans meticulously crafts each personalized item with attention to detail and quality craftsmanship. As a result, processing times for personalized products may be longer than for non-personalized items.
Processing Time
Typically, personalized products require an additional 1-2 weeks for processing before they are ready to be shipped. This allows us to carefully create and customize your item to your specifications. We appreciate your patience during this time, as we want to ensure that your personalized product is perfect before it leaves our facility.
Shipping Methods and Rates
Once your product has been crafted and is ready for shipment, we offer a variety of shipping methods to suit your needs. At checkout, you will have the option to select your preferred shipping method and view the associated rates.
Standard Ground Shipping
Our standard ground shipping option typically delivers within 1-7 business days, depending on your location. This reliable and cost-effective shipping method ensures that your personalized product arrives safely and in a timely manner.
Insured and Expedited Shipping
If you prefer a faster shipping option, we also offer several expedited shipping options at checkout for quicker delivery, These expedited shipping methods provides a quicker turnaround time for your personalized products but are not included in the free shipping offer.
Shipment Confirmation and Tracking
Once your personalized product has been shipped, you will receive a shipment confirmation email containing a tracking number. This allows you to track the progress of your package and estimate its arrival date. Please note that it may take up to 24 hours for the tracking number to become active.
International Shipping
Currently, we only ship within the United States and US Territories. We apologize for any inconvenience this may cause and appreciate your understanding.
Customer Satisfaction
At American Rustic Design, we take pride in our personalized products and strive for customer satisfaction. If you have any questions or concerns regarding your personalized product or its shipment, please don't hesitate to contact our customer service team. We are here to assist you and ensure that your personalized product exceeds your expectations.
Thank you for choosing American Rustic Design for your personalized home décor needs. We appreciate your support and look forward to delivering a unique and beautifully crafted product to enhance your living space.